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FAQ

Q : How can I get free delivery?

A : Home Delivery Service: Free delivery is available for purchases upon MOP$800. For purchases under MOP$800, a delivery fee of MOP$50 will apply.

 

Q : Which payment methods are available?

A : We support the payment of VISA, MasterCard, American Express, Alipay, Mpass, and China UnionPay.

 

Q : Is the payment secure?

A : Of course! We will make every effort to safeguard your personal information from leakage and misuse during payment. Please check our "Privacy Policy Statement" for details.

 

Q : Can I change the delivery address for a confirmed order?

A: You cannot change the address for a confirmed order by yourself. If you wish to change the address, please contact our Customer Service at (853) 2835 7717 or email info@newgreenbox.com for assistance.

 

Q : What are the available pick-up points for Self Pick-up?

A : You can choose "pick up at store" when placing your order. Our store is located at Avenida da Praia Grande, no. 417-425, Centro Commercial Praia Grande, Cave B, Macau

 

Q : How do I register as a member?

A : Using desktop/tablet/smartphone, visit our homepage https://newgreenbox.com/en/customer/account/create/ ,click "Login or Register", fill in the required information, and click "Create An Account".

 

Q : What can I do if I have forgotten my password?

A : Using desktop/tablet/smartphone, visit our homepage https://newgreenbox.com/, click "Login or Register", then click "Forgot Your Password?" Fill in your registered email address as instructed and press "Reset My Password". We will send you a password reset email.

 

Q : Can I place an order without registration?

A : No. You can add items to the shopping cart before you register, but you are required to register at https://newgreenbox.com/en/customer/account/create/ to purchase your selected products.